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WorkWave launched Wavelytics Decision Intelligence AI-powered tool at its 2026 Beyond Service Customer Conference. By embedding dynamic, prescriptive dashboards directly into WorkWave’s core software solutions, Decision Intelligence evolves traditional reporting into a strategic navigation system.
Decision Intelligence is expected to be available to Wavelytics users in the second quarter of this year.
Decision Intelligence serves as the context-aware engine of the Hybrid Workforce, purpose-built for the nuances of the pest control, lawn care, cleaning and security industries. It ingests data from operations, finance and the field through the Wavelytics Data Factory — a unified layer that cleans and standardizes information — to support data integrity. Instead of simply showing “what happened,” it delivers prescriptive insights via an intuitive intelligence hub tailored to specific personas, such as owners, CEOs, dispatchers, CFOs or branch managers.
“Service business owners are often drowning in data but starving for insights. They don’t need another report to read; they need to know what to do next,” said Kevin Kemmerer, CEO of WorkWave. “Decision Intelligence bridges the gap between insight and action. It’s not just about seeing a drop in sales — it’s about surfacing insights — like which technician may need coaching or which territory could benefit from a marketing boost.”
The key capabilities of Wavelytics Decision Intelligence tool include:
- Dashboards (the “what” and “where”). High-level visibility into macro trends, such as sales pipeline health or revenue retention, uniquely designed for each of WorkWave’s industry-specific software — including PestPac, RealGreen and TEAM Software — organizing complex data into a unified hub.
- Scorecards (The “who”). Granular performance tracking that pinpoints individual efficiency, from a salesperson’s close rate to a technician’s chemical usage.
- Alerts (the “now”). Proactive “nudges” that flag urgent issues, such as aging leads or sudden spikes in callbacks, allowing managers to intervene immediately.
- Ask WAIve (the “orchestrator”). A natural language interface that serves as the Unified Intelligence Layer. Beyond simply answering questions about revenue or inventory, Ask WAIve allows users to direct specialized agents to generate reports, surface insights and recommend next steps all from the data interface.
