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Massey Services, a service provider in the pest management and landscape industries, announced the promotion of four key leaders within its new construction, business intelligence and customer care divisions.
Gary Heath has been promoted to senior division manager of new construction. Heath joined Massey Services in 2007 in sales and quickly expanded his impact through roles in operations, project management, business analytics and corporate services. In 2014, he was promoted to director of business analysis and advanced to senior director in 2020. Under his leadership, the business analysis team drove initiatives including Salesforce implementation, service center splits, acquisition analysis and integration, product management and intern development. He holds a Bachelor of Science in business administration from the University of Central Florida and an MBA from the Crummer Graduate School of Business at Rollins College.
Croix Newson has been promoted to senior director of business intelligence. Newson joined the Massey IT team in 2016 as a junior database admin. In 2017, he was promoted to manager of business intelligence, and in 2022, he was promoted to director of business intelligence. Through his strong IT leadership, Newson’s clear strategic vision and focus on service excellence has empowered his team to position the company at the leading edge of technology-driven service delivery. Most recently, he led his team in the development of several new initiatives designed to improve the customer experience, including the company’s online sales tool, updates to Massey’s online customer account management portal and customer notification texting. Newson is a graduate of Florida State University with a Bachelor of Science in information technology.
Pooya Pakzadian has been promoted to director of customer care after serving as customer care manager for the past 10 years. Pakzadian began his Massey career in 2009 as a customer care supervisor and brings nearly 30 years of call center experience to his role. With a Bachelor of Science in management information systems and an executive MBA from the University of Phoenix, he has applied his strategic and tactical expertise to shape the direction and impact of the customer care division. In his new role, Pakzadian will lead the customer care teams and oversee customer care operations across Florida and Texas.
Dana Hill, a 43-year team member, has been appointed to oversee special projects. In this new role, Hill will lead a team that partners closely with service centers to oversee several important programs that will drive additional growth for the company. Throughout her career, Hill has held several key leadership positions, most recently serving as director of customer care. Under her leadership, customer care evolved into a centralized communications hub managing phone, email, online reviews and chat channels while also supporting the company’s transition to paperless operations, AutoPay and pay-in-advance billing.
“We are extremely proud of these long-tenured team members, who have demonstrated outstanding leadership while guiding their teams through critical initiatives and periods of growth,” said Tony Massey, president and CEO of Massey Services. “We look forward to their continued success as they step into these new roles.”
Mullin appoints Scott Miller as new COO
Mullin, a provider of commercial landscape and industrial services across Louisiana and the Gulf South, announced the appointment of Scott Miller as chief operating officer. Miller will oversee all operational functions across the company’s commercial landscape maintenance, construction and industrial services divisions.
The appointment reflects Mullin’s strategic focus on scalable growth as demand for its integrated landscape solutions continues to expand across Louisiana and the broader Gulf Coast region.
“Scott’s appointment as COO represents a significant milestone in our evolution as an organization,” said Chase Mullin, founder and CEO. “Mullin is scaling rapidly, and as we enter our next phase of growth and geographic expansion, disciplined execution across every market we serve becomes even more critical. Scott brings the leadership, credibility and operational expertise to align our teams and elevate performance company-wide.”
As COO, Miller will be responsible for driving operational performance across all Mullin branches, standardizing processes, developing leadership talent, maintaining rigorous safety and quality standards and ensuring proactive, client-centered service delivery. His leadership will support strategic alignment between Mullin’s commercial and industrial divisions.
“Great operations aren’t built on systems alone — they’re built on people, accountability and a relentless focus on doing what we say we’ll do,” said Miller. “My priority is to ensure that every team member, every branch and every client interaction reflects the standards Mullin is known for. I’m honored to lead this effort and excited about what we can accomplish together.”
Miller is a licensed landscape horticulturist and an active advocate for the landscape industry, including his work supporting the H-2B workforce program at the national level. A lifelong resident of the Baton Rouge area, he brings deep regional expertise and strong ties to the Gulf South landscape community.
KeyServ brand adds four new team members
KeyServ Company, a landscaping firm serving more than 4,400 customers across the Southeast, appointed Jacob Lachapelle as vice president of finance and Taylor Kelly as vice president of human resources.
Lachapelle served as KeyServ Director since January of 2024, and his wealth of experience in accounting, financial planning and reporting made him a valuable addition to the KeyServ team. Kelly joins the team with more than 10 years of people-centered and culture-building experience.
Prior to joining KeyServ, Jake served as a leader in accounting, financial planning and reporting at One Eighty Capital, a Chicago based private equity firm. His diverse background includes significant contributions at Eaton Corporation, Amsted Rail Company, West and Company and notable service as a non-commissioned officer in the United States Marine Corps.
“I am honored to be named the vice president of finance at KeyServ Company,” Lachapelle said. “I look forward to leveraging my skills and experience to contribute to the continued financial success and strategic growth of our organization for the benefit of our associates, our customers and investors.”
Kelly has previously modernized HR functions at ASCAP, a 100-year-old, billion-dollar organization with more than 500 employees, and she was the founding HR leader for a multi-site urgent care organization that scaled from 50 to more than 1,300 employees in less than four years. She brings a data-driven, pragmatic and people-centered approach to building high-performing teams and scalable people systems
“I’m honored to join KeyServ at such a pivotal moment in its growth,” said Kelly. “As the company continues to scale, my focus will be on building people-centric systems that support the business while preserving what makes KeyServ special: a genuine commitment to supporting employees and a relentless focus on excellence for our customers. I’m excited to partner with the leadership team to ensure our culture and infrastructure grow as thoughtfully as our business.”
In addition, Trim All Lawn Service, a KeyServ company, saw local horticulturalist and community contributor Vanneza Stubbs join the team as branch manager in its Fernandina Beach, Fla., location. She will oversee daily operations, finances and lead the team with a focus on safety and client satisfaction.
“I’m excited to join this team and feel honored to represent Trim All in my hometown,” Stubbs said.
Stubbs joins KeyServ Company with more than 20 years of experience in the landscape and horticulture industry, with deep roots in Fernandina Beach. After moving to Florida as a teenager, she quickly discovered her passion for plants and pursued a Bachelor of Science in landscape horticulture with a minor in business from the University of Florida.
Throughout her career, Stubbs worked with several local nurseries and landscape maintenance companies in roles including crew leader, account manager and business developer.
Another KeyServ company, Quality Creative Landscaping, appointed industry veteran Miles Duncan as regional vice president of construction in Alabama. Duncan will oversee landscape construction operations and lead the team with a focus on delivering on-time and on-budget results. Miles has more than 10 years of experience leading commercial, industrial and institutional projects nationwide and is a proven leader in process development, managing extensive subcontractor networks and communicating across cross-functional teams.
Duncan’s demonstrated success in delivering complex projects for large-scale national and regional clients, while remaining focused on safety, quality, and improvement in high-pressure construction environments, caught the eye of KeyServ CEO Jeff Domenick.
“I am thrilled to introduce Miles Duncan, who will be joining KeyServ as the RVP of construction for our Alabama operations,” Domenick said. “Miles comes to us with a wealth of experience and a proven track record in managing large construction projects nationwide. He will play a critical role as we accelerate our growth strategy in 2026 and beyond.”
