In the November 2015 issue of LM, contributor Emily Schappacher details how Montecito Landscape finds success with checklists crated by co-owner Lisa Cullen.
Here’s an example of one the company’s documents for download:
- Job Completion Checklist (Word doc)
Cullen derived the checklist approach from her days as a management consultant and catering manager. She says they give employees confidence because they always know what to do next.
