Ken Thomas and Ben GandyNov 3, 2023
The account manager position is mission critical to success in the landscape maintenance business. This position's ability to retain and upsell clients sets the course…
LM StaffFeb 27, 2023
The Account Manager Master's Series comes to five U.S. cities in early 2015. The two-day educational event is hosted by Envisor Consulting and Aspire, a…
LM StaffNov 9, 2023
Ken Thomas of Envisor Consulting delivers a Power Talk during the Professional Landcare Network's (PLANET's) Green Industry Conference 2014 in Louisville, Ky., Oct. 22-24.…
Ken ThomasNov 3, 2023
I’m continually surprised and amazed by the lack of continuity in the amount of support staff per dollars of revenue among landscape business owners. It…
In 2006, I learned a valuable lesson about customer service. My company had recently completed a beautiful project for a wonderful client who happened to…
