Ken ThomasNov 3, 2023
Service recovery is when a service failure has occurred and the problem has been corrected to the customer’s satisfaction. Great companies understand that effective service…
Carefully manage sales, gross margin and labor to better your business. As landscape business professionals, we search far and wide to discover how to run…
Culture can be defined as how a team or organization thinks, feels and acts or how an organization behaves. In his book Built To Last,…
Are leadership and management different? Management guru Peter Drucker is credited with saying, “Leaders do the right things and managers do things right.” Let’s tear…
Dillon StewartMay 12, 2017
In some form or another, both municipalities and commercial entities, often property management groups, use RFPs to bid work. Municipal RFPs are often called “formal,”…
My partner Ben Gandy and I are fortunate to work with some of the brightest, hard-working business owners and leaders in the country, but we’ve…
Ken Thomas and Ben GandyNov 3, 2023
In my years of experience in the landscape industry, I've come to believe account managers can be one of the most important differentiating advantages for…
Marisa PalmieriNov 3, 2023
This month we welcome Envisor Consulting’s Ken Thomas and Ben Gandy as our new columnists. They are industry veterans, consultants and have been valuable periodic…
LM StaffDec 8, 2016
Envisor is starting a series of two-day leadership and professional development events that focus on executive leadership training and customer-centric solutions. In collaboration with Bruce Wilson…
LM StaffAug 6, 2018
Bruce Wilson, principal of Bruce Wilson & Co., and Envisor Consulting principals Ken Thomas and Ben Gandy are working together in a joint venture for…
This question of Fixed Cost versus Time and Material pricing comes up on a regular basis, as I consult with clients around the country. So,…
With all that’s going on this time of year, don’t neglect to get out in the field and check up on the crews. Your reputation…
Ken ThomasNov 10, 2023
"I am considering hiring a business consultant. How can I prepare in advance so I get the most out of the relationship?" It's a big…
There are times in every business when we face the challenging and often sad news that one of our key managers has decided to move…
How effective enhancement sales can make a successful landscape maintenance business. In the commercial maintenance world, enhancements can offer an opportunity to build customer loyalty…
So they finally said yes, and you have a new landscape maintenance client. You or your salesperson probably spent hours, days or even years cultivating…
I started my career in the green industry working summer jobs at landscape companies. After college, I threw out a hard-earned biology degree and entered…
LM StaffNov 3, 2023
In all highly competitive industries, there are companies that somehow overcome all odds to rise above the competition. What is different about them and how…
LM StaffNov 10, 2023
The National Association of Landscape Professionals (NALP) partnered with Jody Shilan to preview the speakers who will present at the NALP DBI Symposium on Landscape…
Quick, what’s the key to profitability? How do you ensure all your work results in something left over to make it all worthwhile? Is it…
Selling installations and additional services is a critical part of the landscape maintenance business strategy. The benefits are both external and internal. Externally, enhancements represent…
Ken Thomas of Envisor Consulting discusses why some landscape companies achieve their dreams, while others struggle to get by. The life cycle of a landscape…
How do words like, conflict, confrontation, accountability, debate and tension make you feel? Uncomfortable? Sure! I don’t blame you. Nobody enjoys confrontation. If there's someone…
Leadership starts with vision, passion and will, but what is it that great leaders do from day to day to be effective? 1. Communicate. Communication…
