Nathan MaderApr 8, 2025
The expanded online platform enables customers to order parts 24 hours a day, minimizing equipment downtime and maximizing productivity, according to the company.
Nathan MaderOct 2, 2024
Join LM on a trip to explore the Brown Equipment Co. North Canton Service Center and the Mulch Mule.
Phil HarwoodSep 4, 2024
Phil Harwood explains why sometimes using artificial intelligence to streamline customer service can backfire.
Marty Grunder of Grunder Landscaping Co. and The Grow Group explains that the company's slogan is "Where service is always in season" and how your company needs to…
Christina HerrickAug 16, 2023
Experts offer advice how an added service can help take your business to another level.
Marty GrunderNov 3, 2023
Marty Grunder shares a lesson about offering great service, which he says has become less common, and why it should be emphasized at your business.
Jeff KorhanNov 10, 2023
Jeff Korhan explains how building a proactive communication process creates a competitive advantage and helps overcome customer service challenges.
Recently I read an article in the New York Times about the ambitious plans Sweetgreen, a chain of salad restaurants, has embarked on. Started in…
Jeffrey ScottAug 27, 2024
In this go-go economy, many business owners today struggle to provide excellent customer service. Their service is inconsistent and reactionary, and it will ultimately harm…
Clara RichterNov 3, 2023
Find out how software can help you connect your landscape business with more customers and give them a better experience.
Kevin KehoeNov 3, 2023
How do I compete with these guys? This is a common question I hear from our clients. The concern behind the question is real. It’s…
Mike VooriesNov 3, 2023
Why is it that so many business owners and sales professionals put forth focus and effort toward obtaining the business of small, low-margin clientele, while…
Dillon StewartNov 3, 2023
An Austin, Texas-area firm grows by putting the customer first—and marketing, marketing, marketing. In 2006, Luke Hawthorne was fed up with the corporate lawn care…
If you work long enough in customer service you can end up hating people, but that’s if you lose sight of realities of human nature.…
Ben GandyNov 3, 2023
Excellent customer service starts with culture but depends on effective procedures. Customer service is what differentiates one provider from another in the landscape maintenance arena.…
LM StaffJan 19, 2016
Dave Murray, customer experience consultant for The DiJulius Group, explains how a company's internal culture directly impacts customer service. LM Editor Marisa Palmieri covered Murray's…
Phil HarwoodNov 3, 2023
I’m not a marathon runner, but I’ve run plenty of races. I know the feeling of having nothing left in the gas tank, while still…
Bruce WilsonNov 3, 2023
Landscape companies take great pride in delivering a quality product. And we love nothing better than the big job or marquee project. It takes a…
Casey PaytonNov 3, 2023
A Kansas landscape company adds value by offering oil clean-ups. After cleaning up an oil spill from a car accident one day, firefighter Joe Flake…
Jeffrey ScottNov 3, 2023
Your clients have insights and ideas that will power the growth of your business, but only if you stop thinking about them as "contracts, checklists,…
LM StaffJan 12, 2015
Volt Lighting created a new support team for professional landscape lighting designers. "Since its inception, Volt recognized the need to provide real-time live support to…
LM SponsorAug 2, 2018
Improve customer satisfaction, build clientele and gain a competitive edge by spending less time keeping track of your crews and vehicles and more time focusing…
Marisa PalmieriNov 3, 2023
Have you asked your customers what they want lately? “We don’t need to do that,” you might say. “We’ve been at this for a long…
When Patrick Hawkins left corporate America to join his wife's family's lawn care company, he brought with him a few tactics from his previous career.…
