Jeff KorhanNov 3, 2023
Is your business growing? I'm grateful a customer asked me this early in my landscaping career. It's a question on the minds of most people…
The landscaping industry has experienced some dazzling changes in the last 20 years, and much of it would have been impossible without the help of…
The only way a website can do its job is with a design and framework that predictably attracts and converts leads into revenue. Many landscape…
If your brand were a person, how would you describe its personality to a friend? Does it have a distinctive voice that people will remember?…
What customers do informs us of their desires. What they are reluctant to do offers insights into fears and obstacles that must be addressed before…
Jody ShilanNov 3, 2023
Q: Do you have any ideas to help me increase my referral business? A: Most landscape contractors give their clients holiday gifts in December to thank…
Jeffrey ScottNov 3, 2023
A wise old man once told me your definition of wealth will change as you accumulate it and grow older. In my work with large…
Marisa PalmieriNov 3, 2023
If you own or run a landscape or lawn care business, you likely have a knack for customer service. You wouldn’t be here, reading LM…
When hiring, many business owners say they value attitude and personality more than expertise and skill because the latter can be learned. If this claim…
The economy is heating up. Have you altered your sales style to take advantage? The following proven approaches will help you become a sales superstar.…
LM StaffNov 3, 2023
Justin Flatow, director of landscape maintenance for Green Meadows Landscaping, talks about his position as at the company, their business mix and the processes he…
Casey PaytonNov 3, 2023
As design/build business picked up, one company found a better way to manage and communicate its installation schedule. The Problem: As the housing market rebounded…
Lauren DowdleNov 3, 2023
Three LM150 contractors share their customer relations efforts. Client relationships will make or break a company, landscape professionals agree. So it’s important to listen, be…
Have you ever wondered what your clients experience during a construction project? In this episode, Jody Shilan of From Design 2 Build talks to his…
Master the tricks of a perfect kitchen-table presentation. Public speaking or giving presentations is a nerve-wracking experience for most people. It requires confidence, concentration and…
Phil HarwoodMar 24, 2015
Sarah was one of the best account managers I ever worked with. She kept in touch with me throughout the year, making sure my needs…
Dave Marciniak of Describeit discusses the importance of sales cycles and evaluates on why they should be kept short. He also explains some excellent do's…
Happy clients and steadily growing businesses still can suffer from the plague of buyer's remorse. What is it? It is the negative feeling a customer…
LM SponsorNov 3, 2023
Danny Wood of Sandler Training puts a unique twist on the 30 second speech or as he refers to it, a 30 second commercial, to help…
Robert Clinkenbeard Co-0wner, Integrated Landscape Management Tempe, Ariz. Education Forrester High School and Currie High School Edinburgh, Scotland Class of 1988 “My dad used to…
Phil HarwoodAug 14, 2023
There is an outdated business philosophy that rears its head periodically. It says the customer experience comprises three aspects—quality, speed and price–and businesses only can…
Q: What’s your take on charging clients an initial consultation fee before meeting with them at their home? I’ve never done it before but have…
Sarah PfleddererNov 3, 2023
The U.S. uses more gallons of water outdoors per day than there are people on the planet. The ratio: 9 billion gallons to 7 billion…
Leslie BoomerAug 14, 2023
You’ve heard the expression, “The customer is always right.” This may be one of the most overused or misinterpreted statements in sales and customer service.…
