Nathan MaderApr 10, 2025
Dealers and distributors’ five key insights to help utilize this business relationship
Jeffrey ScottApr 15, 2025
Jeffrey Scott says sales management is key for your sales team's success.
Greg HerringMar 20, 2025
Greg Herring examines the differences in landscape company haves and have-nots based on his recent Herring Group Benchmark Report.
Phil HarwoodSep 4, 2024
Phil Harwood explains why sometimes using artificial intelligence to streamline customer service can backfire.
Mike ZawackiFeb 16, 2024
Landscape experts offer proven strategies to make intelligent ornamental choices while satisfying client expectations.
Jeff KorhanNov 3, 2023
Jeff Korhan shares how asking clients tough questions can foster a long-term relationship and build trust.
Mike SistiNov 9, 2023
Learn how targeted marketing helps your team stay focused during the busy season.
Marty GrunderNov 3, 2023
Marty Grunder, CEO and president of The Grow Group and Grunder Landscaping Co., shares why it's important to nurture your relationships with your clients.
Jeff Korhan shares how one interaction with a former client changed his perspective on selling services and what you can learn from his mistake.
Change orders can be challenging but Jeff Korhan says they also offer the opportunity to strengthen customer relationships and can be profitable upsells.
Marty Grunder, CEO of The Grow Group and Grunder Landscaping Co., explains the importance of reoccurring revenue to the success of your business.
Marty Grunder explains why it's important to clarify the expectations placed on your team and clients in order to have a successful year.
Seth JonesNov 3, 2023
John Bell, president of Free Spray Lawn Care in Mansfield, Ohio, describes how "less is more" when it comes to his customers of today versus 20 years ago.
Jeff Korhan says that when you focus and improve on gaps in your customer experience, you can boost your leads and referrals.
LM StaffAug 14, 2023
Isuzu Commercial Truck of America is teaming with Decisiv, a Service Relationship Management (SRM) software provider to improve customer experience.
Zappos reimagined the customer experience by building a culture of people who are passionately committed to delivering wow through service. The recent and unexpected passing…
According to a recent Ad Age magazine article, people are now more interested in gardening, exercise and home entertainment because these activities give our lives…
A few years ago my company, Landscape Digital Institute, and Landscape Management surveyed the industry on its use of digital marketing. Hundreds of responding companies…
Emily SchappacherAug 27, 2024
There are so many ways Clintar Commercial Outdoor Services puts an emphasis on customer relations that at first Terry Nicholson wasn’t quite sure where to…
Jeffrey ScottAug 27, 2024
In this go-go economy, many business owners today struggle to provide excellent customer service. Their service is inconsistent and reactionary, and it will ultimately harm…
Emily SchappacherNov 3, 2023
The bimonthly self-audits account managers at Environmental Enhancements do on each of their clients’ properties are extensive. The 10-point self-evaluation covers things like overall turf…
Every quarter, the account manager at Baldi Gardens in Arlington, Texas, holds face-to-face visits, or care calls, with each of the company’s 80 accounts. This…
Hope Smith’s title of “people experience manager” is a clear indication of how Plants Creative Landscapes in Decatur, Ga., feels about its customers. “Our goal…
After nearly 21 years in business, Foothills Landscape Maintenance (FLM) in Windsor, Colo., has yet to run an ad. In fact, the company has never…
