HPC Fire Inspired, a gas fire pit manufacturer based in Dayton, Ohio, says the company is adjusting its business model to get a direct line of communication. In a company announcement, effective July 1st, HPC will no longer employ independent sales representatives. Instead, the company says it will add customer service specialists to its team of technicians, market managers and customer specialists to support HPC distributors, e-commerce suppliers and original equipment manufacturers.
The company has launched its HPC Dealer Portal, a new website featuring 3D interactive instruction, a troubleshooting app and market promotions.
“We believe that customer service is not just a department, but rather it is the entire company,” says Sean Steimle, CEO of HPC Fire Inspired.
WCTractor, a 10-location dealership group based in Brenham, Texas, has purchased the Waco-based assets of Tipton International. With the acquisition, WCTractor adds a Waco location to its existing Texas Kubota dealerships in Bryan, Temple, Navasota and Brenham.
“In Waco, WCTractor looks forward to sharing the ‘best-in-class’ experience that our customers have come to expect. Whether it is through sales, service, parts or rental, we are excited to earn the business and trust of the community,” President Chris Wackman said. “Tipton International served the area for decades and we couldn’t be more thrilled for the opportunity to partner with the community for decades to come.”
Since 1939, WCTractor has served Central Texas through its area dealerships. Currently a Kubota “Circle of Excellence” dealer – an award given only to the top 15 dealers in the nation – WCTractor currently holds Kubota Elite and Kubota Service Elite designations at each of its locations.
In addition to the Kubota brand, WCTractor plans to sell and rent Landpride, Bushhog, FAE and Armstrong Ag products at the new Waco location.
