Text messaging is a preferred form of communication for many customers, but it can be cumbersome for office staff to keep up with and difficult to streamline if clients are texting multiple team members.
To solve these problems, Linnemann Lawn Care & Landscaping in Columbia, Ill., enlisted a land line texting service called Zipwhip, which allows the company to text clients and employees from a desktop computer. The message comes from the company’s existing landline phone number.
“It’s allowed us to not have to have our team use their personal phones, it’s easier for office staff to do on the computer and it allows us to look a little more professional,” says Adam Linnemann, president.
The company pays about $20 per month for the service, but there are available add-ons, like mass texting for marketing purposes.
So far, Linnemann hasn’t gone that route. The company primarily uses the service to text appointment reminders to clients or to send notifications to team members in the field.
Another plus is picture messaging. Clients can text photos to the office with questions or concerns—or vice versa.
“It’s such a little thing, but it’s really handy,” Linnemann says.
Photo: ©istock.com/gilaxia
