The North American Equipment Dealers Association (NAEDA) named Kioti Tractor, a division of Daedong-USA, a gold level status award recipient in 2014.
The gold level status award recognizes manufacturers that have achieved exceptionally high dealer rating levels as part of NAEDA’s manufacturer recognition program. Kioti was one of eight tractor manufacturers evaluated by more than 1,400 dealers. The survey asks dealers to evaluate the companies whose products they sell in key areas correlated to a dealer’s operational model.
“We are honored Kioti has been well received within our dealer network and recognized by one of the industry’s leading associations,” said Peter Dong Kyun Kim, CEO of Daedong-USA, Kioti division. “Kioti strives to deliver high-quality products and superior customer service to our dealers, and this award validates this commitment. We are pleased our dealers rate us highly and look forward to continuing to support and nurture our partnership with them.”
NAEDA’s annual Dealer-Manufacturer Relations Survey asked agricultural and outdoor power equipment dealers to rate the companies whose products they represent on 12 key categories of dealership operations and support, including overall satisfaction, product availability, product quality, product technical support, parts availability, parts quality, return privileges, communications with management, warranty procedures, warranty payments, marketing and advertising support and manufacturer response to dealer needs and concerns.
